Other than tutoring students, I also provided tech support services to NCVirtual tutors and students. I have provided the following support services:
- Live Tech Support
- Status Pages
- Troubleshooting Pages
- Troubleshooting Videos
Statuspage
To communicate errors and platform outages, I created multiple status pages to which all NCVirtual students have access. This site communicates issues with Canvas, Upswing, Zoom, and other platforms.
Troubleshooting Pages and Videos
I created a Canvas page meant for students to personally troubleshoot issues they have with Upswing, our tutoring platform.